Maintenance
Troubleshooting
Basic checks for launch, output, timer and vMix problems.
9 minutes read
Application does not start
Check the Windows version, system updates, folder permissions and antivirus messages.
Output window does not open
Check the second monitor, Windows display arrangement and saved window coordinates.
vMix data does not update
Check IP address, API port, vMix network availability and firewall rules.
Timer works incorrectly
Stop the timer and check regulations and current timer mode.
License problem
Check internet access, license key, system date and time. Contact support if the issue continues.
Important
Create a backup before deleting any configuration files.Tip
When contacting support, include the HockeyScoreLED version, Windows version and an error screenshot.